Basic Plan - Protect & Monitor

Get the basics for your startup or small business. We'll install our remote management tools and Anti-Virus software on your computers. Your computer will be monitored by our team 24/7. Our management tools will ensure that Operating System patches are installed in a timely fashion and we'll be notified of any problems detected by the Anti-Virus agent. We also monitor the general health of your computers. 

If we detect something wrong with your computer or a security threat, we'll contact you with details. Depending on the situation, you may wish to have your Helpdesk.Live support agent resolve the issue for you. Incident Response services can be purchased at any time, by the hour. Many issues can be resolved in less than 1 hour. 

This plan includes the following...  

• Coverage for one Windows or Mac System.
• Managed Anti-Virus & Threat Detection by Webroot.
• Managed Endpoint Security & Monitoring by NinjaOne.
  • Monitored Services
  • Hard Disk Space
  • Memory Usage
  • CPU Usage
  • Security Update patch failures
• Email Domain DNS Assistance. (Special Promo)
  • We'll assist with configuring DMARC, DKIM and SPF records in your DNS to prevent spoofing of your email domain.
• Windows/Mac OS Patch Management.
• Remote Access to your system. (Work From Home).
  • Our remote management software can be used by employees to control their work computers from home. 
  • Remote connections to work computers are secured with MFA access.
• Pay-As-You-Go Incident Response.
  • This plan only includes remote monitoring and threat detection. However, no labor is covered by default keeping the cost low. You can pay by the hour to fix issues that are discovered by our monitoring service.
• Dedicated Account Rep.