Pro Plan - Protect & Monitor + Live Support

Get the basics for your startup or small business. We'll install our remote management tools and Anti-Virus software on your computers. Your computer will be monitored by our team 24/7. Our management tools will ensure that Operating System patches are installed in a timely fashion and we'll be notified of any problems detected by the Anti-Virus agent. We also monitor the general health of your computers. 

If we detect something wrong with your computer or a security threat, we'll contact you with details. Depending on the situation, you may wish to have your Helpdesk.Live support agent resolve the issue for you. Incident Response services can be purchased at any time, by the hour. Many issues can be resolved in less than 1 hour. 

This plan includes the following...  

• Coverage for one Windows or Mac System.
• Managed Anti-Virus & Threat Detection by Webroot.
• Managed Endpoint Security & Monitoring by NinjaOne.
  • Monitored Services
  • Hard Disk Space
  • Memory Usage
  • CPU Usage
  • Security Update patch failures
• Email Domain DNS Assistance. (Special Promo)
  • We'll assist with configuring DMARC, DKIM and SPF records in your DNS to prevent spoofing of your email domain.
• Windows/Mac OS Patch Management.
• Remote Access to your system. (Work From Home).
  • Our remote management software can be used by employees to control their work computers from home. 
  • Remote connections to work computers are secured with MFA access.
• LIVE Support Hours 6:00am - 5:00pm Pacific Time by appointment
  • Submit your request by email, phone or chat.
  • Response within 2hrs.
  • Each user gets 2 Live Support Credits monthly.
  • 1 Live Support Credit covers up to 30mins of help.
    
  • Live Support Credits can be pooled across your company. Example: 5 employees = 10 credits per month that can be used for any incident response request.
  • Use your Live Support Credits to get help with any of the followings.
    • General Windows or Mac operating system issues.
    • Email (Outlook or Google) Issues.
    • Office Application Support.
      
    • Adobe Application Support.
    • External Device Support for printers, scanners and docks.
• Basic Office 365/Google Workspace Management
  • Password Changes.
  • Email Distribution List and Group Management.
  • Spam Filter Management.
  • SharePoint Management (Optional).

• Dedicated Account Rep.